Personal Information Collected – Our Website recognizes the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This may include, but is not limited to, a first and last name, a physical address, an email address, or a phone number. If you are visiting our site to browse or find information about our course products or services, you do not need to provide any personal information. If you decide to make a purchase, however, we may collect this information so that we can provide you with the product or service you requested.
Automatic Information Collected – Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.
Personal Information Use –G-Help Suratgarh uses personal information provided by you so that we can service your account. Also note that we may need to transfer that information to our agents or employees of our service providers. We will not sell or trade your information to unrelated third parties. When you submit an order you will receive an email confirmation from our system. As your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We may also periodically send you email notifications concerning products or services. Any such notification will include instructions for opting out of future mailings.
Third Parties – We may partner with other third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. It is also against our policy to sell or trade information collected online without consumer consent. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, our Bookstore, may or may not notify you of this release. Notification will be at the discretion of G-Help Suratgarh and will be based on the nature and conditions surrounding the release of information.
Information Control – Your customer profile is accessible from our website and you may update it at anytime. Our web site provides you with the ability to change your phone numbers, physical addresses, and email address information stored in your profile. You may also write to us at the address listed at the bottom of this policy to request that we make the change for you.
Children – G-Help Suratgarh website is targeted to college students, faculty and alumni and as such is not meant to attract children. We do not intend to collect personal information from anyone we know to be under thirteen years of age. If you are the parent or guardian of a child under thirteen years of age and believe that your child has disclosed personally identifiable information to us, please contact us so that we may remove the child’s information.
Confidentiality and Security – G-Help Suratgarh takes reasonable steps to ensure that your information is protected. On our website we use industry standard Secure Sockets Layer (SSL) encryption when collecting your personal information. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.
Notifications – This web site may send you notifications via email in order to service your our G-Help Suratgarh account. These notifications are considered part of our service and may not be disabled. We will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it when your address changes.
Contact – Please direct all privacy related questions and concerns to the following address:
4/17 Old RHB Colony
Refund/Return Policy & Terms & Condition
For all products that are bought and/or paid for on this site, the following policy is applicable for refund of the fee that you pay for the product/service.
This refund policy is applicable ONLY for products/services purchased online on ghelpsuratgarh.com (Website) and Not for any classroom program or correspondence courses.
You can request for a refund of any fees paid you subject to the following:
1) For products that involve tests to be taken by you (Online tests), or videos to be viewed by you, communication of your confirmed intent to cancel your subscription must reach us before you take even one such test or before you collect from us the first test paper or before the first test paper is dispatched by us to you or before you have viewed any one of the videos available in the package.
2) In all cases where you make a refund request, the request has to come to us in either one of the two forms given below:
A) In the form of an email sent by you from the SAME email address which was submitted by you to us at the time of registration for the product/service
B) In the form of a letter signed by you to reach our registered office at 4/17 RHB colony Suratgarh 335804 Distt Sri Ganganagar, Rajasthan.
3) This policy is applicable for one subscription only(i.e. Monthly Plan)
4) You can’t get refund on every test, this refund will be paid only once for single monthly subscription only.
5) Refund process takes 10-15 days, and its totally upon on decision of Admin of G-Help Suratgarh.
6) Refund paid through Cash, Electronics Mode or Paper-Mode depends on Admin G-Help Suratgarh.
7) Student can cancel their subscription Anytime.
4/17 Old RHB Colony